Introduction & Scope

Naai Partners ("Naai", "we", "our", "us") operates a salon partner management and booking platform that enables salon owners and businesses to manage bookings, services, customers, and payments through our mobile application and website at partners.naai.co.in.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Naai Partners platform. By using the Service, you agree to the terms of this Privacy Policy.

This Policy applies to all partner accounts — including individual salon owners, multi-branch businesses, and authorized staff members operating under a partner account.

Information We Collect

A. Account Registration Information

When you create a Naai Partners account, we collect the following details to set up and verify your profile:

• Full name of the account holder
• Phone number
• Email address
• Residential address

B. Partner Upgrade Information

When you upgrade to a verified Partner account to list your salon and manage bookings, we additionally collect:

• Business address of your salon
• Salon name and description
• Salon contact information
• Working hours and availability

C. GST & Business Verification Information

For business verification and legal compliance purposes, we may collect:

• GST Number
• Legal business name and trade name
• Registered business address
• PAN (if required for payout or tax compliance)
• Trademark details (if voluntarily provided)

D. Profile & Media Uploads

Partners may upload the following media to enhance their salon's presence on the platform:

• Profile picture of the account holder
• Salon logo
• Salon images and service photos

All uploaded images are securely stored using cloud storage providers and are used exclusively to display your salon within the Naai app to potential customers.

E. Camera Access (QR Code Scanning)

Naai Partners requires access to your device camera strictly for scanning QR codes to verify and complete customer bookings at your salon. We do not record, store, capture, or access any photographs or videos through the camera beyond this limited QR scanning functionality. Camera access is used solely for booking verification and is not used for any other purpose.

F. Location Information

We may collect location data when you set or update your salon's listed location on the platform. This information is used to display your salon accurately on the Naai customer map, improve local discoverability, and enhance the booking experience for nearby customers. Location data is not used for advertising or sold to any party.

G. Booking & Transaction Data

To operate the platform effectively, we collect data relating to your bookings and business activity, including:

• Service selections and service catalogue information
• Booking status (pending, confirmed, started, completed, or cancelled)
• Pricing, duration, and service descriptions
• Earnings summaries and payout records

H. Notifications

We send push notifications to keep you informed about your business activity, including new bookings, booking updates, account alerts, and important platform announcements. Push notifications may be delivered through third-party notification service providers.

How We Use Your Information

Information collected through Naai Partners is used exclusively to operate and improve our platform. Specifically, we use your data to:

Data Storage & Security

We take the security of your business data seriously. All information collected through Naai Partners is protected using industry-standard measures including:

• Secure cloud infrastructure hosted by trusted providers
• Encrypted communication across all connections (HTTPS/TLS)
• Secure authentication systems with role-based access controls
• Regular security monitoring and internal access reviews

While we implement all reasonable safeguards, no digital system is entirely immune to risk. In the event of a data security incident that affects your information, we will notify you promptly and take appropriate corrective action.

Data Sharing

We may share limited and necessary information with the following categories of parties in order to operate the Naai Partners platform:

• Cloud Storage Providers: For secure hosting of uploaded salon images and media
• Authentication & Database Providers: Such as Google Firebase, to manage accounts and data securely
• Payment or Compliance Partners: For processing payouts and meeting financial regulatory requirements where applicable
• Government Authorities: If legally required by applicable law, court order, or regulatory directive

We do not sell, rent, or trade your personal or business data to any third party for marketing or commercial purposes.

Data Retention

We retain your personal and business data only for as long as necessary to provide the Services, fulfil the purposes described in this Policy, and comply with applicable legal requirements.

• Active Accounts: Data is retained while your account remains active
• After Account Deletion: Certain records (e.g., financial transactions) may be retained for up to 7 years to comply with tax and accounting regulations
• Booking Records: Retained for 5 years for operational and legal purposes

Upon account deletion, all personal identifiable information will be permanently removed from our active systems as promptly as reasonably practicable, subject to legal retention requirements.

Your Rights

As a Naai Partners user, you have the following rights with respect to your personal data:

• Access: Request a summary of the personal information we hold about you
• Correction: Update or correct your account and business information at any time through the app or by contacting us
• Deletion: Request permanent deletion of your account and associated personal data
• Permission Withdrawal: Revoke camera, notification, or location permissions at any time through your device settings

To exercise any of your rights, please contact us at support@naai.co.in. We will respond to valid requests within 30 days.

Children's Privacy

Naai Partners is a business platform intended exclusively for salon owners and individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has registered an account, we will promptly delete the account and all associated data. If you believe a minor has created an account on our platform, please notify us immediately at support@naai.co.in.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page and, where changes are material, notify you through the app or via email.

Your continued use of Naai Partners after the effective date of any updated Policy constitutes your acceptance of the revised terms.

Acceptance of Terms

By registering for, accessing, downloading, or using the Naai Partners mobile application, website at partners.naai.co.in, or any related partner services (collectively, the "Platform"), you agree to be legally bound by these Terms of Service ("Terms").

If you do not agree to all of these Terms, you must not access or use the Platform. These Terms form a binding agreement between you ("Partner," "you," or "your") and Naai Technologies Private Limited ("Naai," "we," "our," or "us").

We reserve the right to modify these Terms at any time. Material changes will be communicated to you through the Platform or via email. Continued use of the Platform after such changes constitutes acceptance of the revised Terms.

Eligibility & Account Registration

Eligibility Requirements

To register and use the Naai Partners Platform, you must:

• Be at least 18 years of age
• Be the legal owner or an authorized representative of the salon business you register
• Possess the legal capacity to enter into binding contracts under applicable law
• Provide accurate, complete, and current registration information
• Comply with all applicable local, state, and national laws and regulations
• Hold any and all licenses required to operate a salon or beauty service business in your jurisdiction

Account Responsibility

You are solely responsible for:

• All activities conducted under your partner account
• Maintaining the confidentiality of your login credentials
• Promptly notifying us of any unauthorized access, account compromise, or security breach at support@naai.co.in
• Ensuring all information in your account profile remains accurate and up to date

Naai reserves the right to suspend or permanently terminate any account found to contain false or misleading information or that is in violation of these Terms.

Platform Services

Naai Partners provides a technology platform for salon business owners to:

• List their salon, services, and pricing on the Naai customer-facing app
• Receive, manage, confirm, and complete customer bookings
• Generate and scan QR codes for booking verification at point of service
• Track earnings, booking history, and salon performance metrics
• Manage salon profiles, working hours, staff, and service offerings
• Communicate with customers through the platform's notification systems
• Undergo business and GST verification for enhanced trust and payout eligibility

Partner Obligations

Accuracy of Listings

You agree to maintain accurate, current, and complete information on your salon profile at all times, including service descriptions, pricing, working hours, and location. Misleading or inaccurate listings may result in account suspension.

Service Delivery

By accepting a booking through the Platform, you commit to delivering the agreed service at the specified time and location. Repeated cancellations, no-shows, or failure to honour confirmed bookings without sufficient notice may result in penalties, reduced visibility, or account suspension.

Legal Compliance

You are solely responsible for ensuring that your salon operates in compliance with all applicable laws, including health and safety regulations, business licensing, labour laws, tax obligations (including GST), and consumer protection requirements.

Professional Conduct

Partners must treat all customers with professionalism, courtesy, and respect. Any form of harassment, discrimination, or inappropriate conduct toward customers or Naai personnel is strictly prohibited and may result in immediate account termination.

Prohibited Activities

You agree not to engage in any of the following:

• Listing services or pricing that you do not intend to honour
• Soliciting customers to make bookings outside the Naai platform to avoid platform fees
• Manipulating reviews, ratings, or platform algorithms
• Creating multiple partner accounts to exploit promotions or circumvent restrictions
• Using the Platform for any illegal, fraudulent, or deceptive activity
• Reverse engineering, scraping, or otherwise attempting to extract data from the Platform

Bookings, Cancellations & No-Shows

Booking Process

When a customer books a service through Naai, a binding appointment is created between the customer and your salon. Naai facilitates this booking and provides tools for management but is not a party to the service contract between you and the customer.

Cancellation Policy

Partners may set their own cancellation and no-show policies within the bounds of Naai's platform guidelines. You must ensure your cancellation terms are clearly displayed on your profile. Naai reserves the right to establish minimum standards for cancellation policies to protect customer experience.

Partner-Initiated Cancellations

If you cancel a confirmed booking, you must do so with as much advance notice as reasonably possible. Repeated partner-initiated cancellations may result in reduced visibility on the platform, temporary suspension, or additional review of your account.

No-Show Policy

If a customer fails to appear for a confirmed booking without prior cancellation, you may report the no-show through the Platform. Naai's customer no-show policies and any associated charges are governed separately by the customer-facing Terms of Service.

Earnings, Fees & Payouts

Platform Fees

Naai may charge platform service fees for bookings facilitated through the Platform. The applicable fee structure will be communicated to you clearly within the Platform and may be updated with reasonable notice. Continued use of the Platform following a fee change constitutes acceptance of the updated fees.

Earnings & Payouts

Earnings from bookings completed through Naai will be tracked within your partner dashboard. Payouts are subject to your completion of GST verification and provision of valid banking details. Payout schedules and methods will be communicated within the Platform.

Taxes

You are solely responsible for all tax obligations arising from your salon's revenue, including GST filing and payment. Naai may provide earnings reports for your reference but does not provide tax advice or assume liability for your tax compliance.

Disputes

If you believe an earnings calculation or payout is incorrect, you must raise a dispute by contacting support@naai.co.in within 30 days of the relevant payout period. Disputes raised after this period may not be eligible for review.

Intellectual Property

Naai's Intellectual Property

All rights, title, and interest in and to the Naai Partners Platform, including its design, software, brand assets, trademarks, logos, and proprietary technology, are owned by Naai or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for the purpose of managing your salon business.

Your Content

By uploading salon images, logos, descriptions, and other content ("Partner Content") to the Platform, you grant Naai a worldwide, royalty-free, non-exclusive licence to use, display, reproduce, and distribute such content for the purpose of operating and promoting the Naai platform, including displaying your salon to potential customers.

You represent and warrant that you own or have the necessary rights to all Partner Content you upload, and that such content does not infringe any third-party intellectual property, privacy, or other rights.

Reviews & Ratings

Customers may leave reviews and ratings for your salon following completed bookings. You acknowledge that Naai does not edit, suppress, or remove reviews except in cases of clear policy violations (e.g., abusive language, spam, or fake reviews). You may not offer incentives to customers in exchange for positive reviews or attempt to manipulate your salon's rating in any way. Naai reserves the right to investigate and act upon any suspected review manipulation.

Limitation of Liability

Disclaimer of Warranties

THE NAAI PARTNERS PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NAAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF BOOKINGS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM.

Maximum Liability Cap

In no event shall Naai's total aggregate liability to you for all claims arising from or relating to your use of the Platform exceed the total platform fees paid by you to Naai in the three (3) months immediately preceding the event giving rise to the claim.

Third Parties

Naai is not responsible for the actions, conduct, or content of customers, third-party service providers, or other parties interacting with your salon through the Platform. Any disputes between you and customers must be resolved between the parties directly.

Indemnification

You agree to indemnify, defend, and hold harmless Naai, its affiliates, directors, employees, and agents from and against any claims, liabilities, losses, damages, and reasonable legal expenses arising from or connected with:

• Your use of the Naai Partners Platform
• Your violation of these Terms
• Services delivered (or not delivered) by your salon to customers
• Your violation of any applicable law or third-party right
• Any Partner Content you submit to the Platform
• Any claim by a customer arising from your salon's service

Account Suspension & Termination

Termination by You

You may deactivate and delete your partner account at any time by requesting account deletion through the app or by contacting support@naai.co.in. Pending bookings must be honoured or appropriately cancelled before deletion is processed.

Suspension or Termination by Naai

Naai reserves the right to suspend or permanently terminate your partner account, with or without notice, for reasons including but not limited to:

• Violation of these Terms of Service
• Fraudulent, illegal, or deceptive business practices
• Repeated failure to honour bookings
• Abusive conduct toward customers or platform staff
• Non-compliance with GST or legal verification requirements
• Court orders or regulatory directives

Effect of Termination

Upon termination, your access to the Platform will cease immediately. Your salon listing will be removed from the customer-facing Naai app. Pending payouts will be settled in accordance with our payout policy, subject to any outstanding disputes or deductions. Sections 7, 9, 10, and 12 of these Terms shall survive termination.

Dispute Resolution & Governing Law

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Dispute Resolution

In the event of any dispute, controversy, or claim arising from or relating to these Terms or your use of the Platform, the parties shall first attempt to resolve the matter through good faith negotiation within 30 days of written notice of the dispute. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, conducted in English.

Jurisdiction

Notwithstanding the arbitration clause, both parties consent to the exclusive jurisdiction of the courts located in India for any matters that cannot be resolved through arbitration or require interim injunctive relief.

Class Action Waiver

All dispute resolution proceedings will be conducted on an individual basis. You waive any right to bring claims as a plaintiff or class member in any class action, consolidated, or representative proceeding.

Miscellaneous

Entire Agreement

These Terms, together with the Naai Partners Privacy Policy and any additional guidelines or policies referenced herein, constitute the entire agreement between you and Naai with respect to your use of the Platform and supersede all prior agreements, understandings, or representations.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision on any future occasion.

Assignment

You may not assign or transfer your rights or obligations under these Terms to any third party without Naai's prior written consent. Naai may freely assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its business assets.

Force Majeure

Naai shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, government actions, cyberattacks, pandemic-related disruptions, telecommunications failures, or other events constituting force majeure.